Shipping and Returns
United States
Shipping charges depend on the weight, value, size and destination of your package. Therefore we can’t have a one-size-fits-all shipping charge. We normally ship each order using the most economic service for the customer. Please be sure to Contact Us by email, if you require expedited shipping such as Next Day or 2nd Day Air.
The minimum domestic shipping cost, with insurance, for boxes with a value of $300 or less and weighing less than one pound is $9.85. We insure all packages shipped
For domestic orders, most items are usually shipped via Priority Mail. Heavier and expensive items are often shipped via DHL Ground service.
PLEASE NOTE: The Post Office now says “Priority Two Day” or “Priority Three Day” mail. This is their estimate of the time it will take them to deliver AFTER we pack and deliver your order to the post office. We ship every Monday, Wednesday, and Friday. So don’t be misled by the Priority Two Day estimate from the post office. They do not guarantee that time, it is their estimate for their part of the process.
If you have special shipping requirements or questions regarding the shipping of your order please Contact Us.
Canada, Mexico, and Overseas Orders
International orders are usually shipped USPS International Mail. The site will query the US Post Office computer to get the estimated cost of the shipment based on weight and destination. We do not add anything to the computed amount of shipping costs.
We now offer First Class International as a less expensive shipping option. Please note, tracking of packages is not offer outside of the United States. If we use this shipping method be aware that if your package does not arrive, we will be able to provide you with USPS tracking numbers showing that we shipped it, but do not ask us to replace your item
International customers: We DO NOT falsify customs documents on international shipments. So, please don’t ask us to claim your purchases as gifts, commercial samples, or to undervalue your purchases on customs documents. It is both a federal and international crime to do so.
Shipping Insurance
It is an unfortunate reality of shipping that occasionally/rarely a package goes missing or is damaged in transit. We take pride in our ability to pack items and get them to their destination intact, but unfortunately there are occasionally circumstances beyond our control (packages run over by a mail truck, etc).
It is extremely difficult and time consuming to get shipping companies (USPS, UPS, Fedex, etc) to pay out on insurance claims even when they are clearly at fault, so we “self insure” shipments. A premium is added to the shipping cost to cover the cost of self insurance. This premium is currently set to 0.75% of the total order value.
For the purposes of considering a package lost in transit and eligible for refunds a 30 business day timeframe is used for domestic shipments and 60 days for International. We can usually work with customers to provide a solution (replacement items, etc) prior to this time frame if the package does appear to be lost.
Taxes
New Mexico Sales Tax is charged on all sales. We are required to charge a sales tax of 8.313%.
Pricing Policy
Natural Healing Stones & Crystals reserves the right to cancel any order due to pricing or stocking issues. 3rd party vendors on occasion have supplied us with incorrect prices on items or have indicated an item is in stock when in fact it is not. Natural Healing Stones & Crystals will contact you right away to notify you of this error and will offer you the option of purchasing another item from our site, or refunding the cost of the item you ordered.
Returns
Natural Healing Stones & Crystal’s Return Policy is simple: If any purchase is not what you want, return it within three weeks. We will refund the purchase price of the item upon receipt of the returned item. Send items to Natural Healing Stones & Crystals, 7976 Soledad Canyon Ct, Las Cruces, NM 88011.
Undamaged Items
We want you to be satisfied, and understand that sometimes what you can see on a web site doesn’t match how the real crystal appears physically. We do our utmost to photograph them and describe them accurately, but recognize that we can’t always meet everyone’s expectations. We don’t stock any crystals we wouldn’t want to own, so if it isn’t right – send it back. We do require that you notify us within 10 days of receiving the crystal, and that you have it back to us within 3 weeks. All sales are final 21 days after receipt.
If you are retuning an item, once we receive the crystal in the same condition in which it was sent, we will refund your money by using the same means you used to pay for the item originally. We cannot reasonably refund the cost of postage.
Please wrap each item being returned securely in tissue or toilet paper, then wrapped that in bubble wrap. Tape the bubble wrap closed. Pack the tissue and bubble wrapped item in a sturdy box with at least one inch of additional packing material all around. Use a new box. Include all labels and any other materials provided with the crystal in the box. If the crystal is delicate or easily broken, it must be double boxed. Make sure the inner box is packed as noted above, then pack that box in another with at least 1/2 inch of bubble wrap or styroform padding all around. Mail the package to Natural Healing Stones & Crystals, 7976 Soledad Canyon Ct, Las Cruces, NM 88011. Be sure to include your name address, and a copy of your invoice to assure prompt refund.
Shipping charges for returning items are the customer’s responsibility. Please wrap and pack the specimen carefully and insure the package for its value.
Damaged Items
We do apologize for any damage in shipment. We pack very carefully and take all possible precautions. However, on very rare occasions, damage does occur due to mishaps in transit. Please contact us at once if you receive an item damaged in the mail. We must be notified so that we can properly file an insurance claim. Please check all shipments immediately and keep all packing material and wrapping should an item be damaged. Contact us immediately by email at for complete instructions for processing the collection of any insurance and the refund of your purchase price. Please understand that if you do not assist us in filing an insurance claim we will be unable to successfully recover the value of the item from the Post Office, and will be unable to refund your purchase price.